Sarees UK, Online Sarees UK, Sari for all occasions UK, Salwar Kameez online UK. LARGE ORDERS ON SAREES AND SUITS DISCOUNTS GIVEN - 0208 5698899 DIVA SAREES ONLINE - SAREES ONLINE IN THE UK- SAREES CAN BE RETURNED FOR A REFUND About Us
Diva Designer Sarees in the UK
We are a UK registered company based in London UK our company number is 07084997.
OFFICE ADDRESS
REGUS OFFICES
111 UXBRIDGE RD
EALING W5 5LB
TELE 0208 5698899
TERM AND CONDITIONS
PAYMENTS CAN ALSO BE MADE OVER THE PHONE- CALL US ON 0208 5698899-
IF YOU HAVE CHOOSEN PAYOFF LINE OPTION YOU NEED TO CALL US TO MAKE PAYMENT
PLEASE NOTE : NO GOODS WILL SHIPPED OUT BEFORE PAYMENT IS RECEIVED
OUR PRODUCTS
While every endeavor has been made to accurately reproduce colors, there may be minor variations in color of the actual product because of the nature of fabric dyes and differences in display output due to lighting and digital photography. A customer must place an order keeping in mind the variation in color as seen on a computer screen against the actual color of the outfit received.
Item received in damaged condition / manufacturing defect or wrong item -
If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible.
- We will express ship a replacement item at the earliest possible with no extra shipping cost to you
- If the original ordered item is no longer possible then we will request you to choose an alternate item and express ship the same to you with no extra shipping cost to you. We will communicate with you about your wishes to make sure you will be happy with the exchange.
- If you do not want any alternate item then we will refund you in full with no deduction whatsoever.
- Or any other amicable resolution as mutually agreed with customer
Beads and sequences missing or coming off -
we believe that customers who are ordering items with sequence and other beaded embroidery are aware of the fact that these shiny embelishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict phycical checking at the customs during transit, more then usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in a few hours you might loose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / sarees worn by others, you will most certainly find some pieces missing or almost at a state of falling down
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. .
YOU CAN PAY OVER THE PHONE OR VIA PAYPAL
ITEMS WILL BE SENT OUT TO THE ADDRESS WHERE CARD IS REGISTERED IF YOU ARE PAYING THROGH PAY PAL OR CREDIT CARD
IF PAYING BY CHEQUE OR CASH ONLY THEN WE CAN SEND ITEMS TO DIFFRENT ADDRESS
PLEASE NOTE THAT ALL SAREES DO NOT COME WITH BLOUSES STITCHED- ONLY SAREES THAT STATE WITH READY MADE BLOUSE COME WITH STITCHED BLOUSE
HOWEVER WE DO OFFER A BLOUSE STITCHING SERVICE
BLOUSE LINING IS NOT PROVIDED AND FABRIC PROVIDED IS FOR STANDARD LENGHT ONLY- PICTURES ON MODEL ARE FOR PHOTO PURPOSES ONLY
We accept card payments through Pay pal or you can order over the telephone
YOU CAN PAY BY CHEQUE PLEASE CALL US 0208 5698899 Please do not order util you have checked the item is available on 0208 5698899
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you acceptance of your order, confirmed price and delivery date.. We have included this term to protect us in the case that a mistake has been made in pricing, where we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling SHIPPING TO A DIFFERENT ADDRESS
We can send goods out to a different address if you are paying by cheque or cash into our account- we cannot send items to another delviery address if you are paying by phone with your credit card or pay pal method
We send items by Recorded Delivery, AIR MAIL or BY ROYAL MAIL
SAREES ARE SENT OUT Recorded Delivery and can take up to 3-5 working days £5.00 charge
£9 NEXT DAY DELIVERY depending on time ordered.
SAREES MARKED IN STOCK ARE SENT OUT SAME DAY OR NEXT DAY
SAREES MARKED 7, 10, DAYS ETC HAVE TO BE ORDERED. THE ITME WILL BE ORDRED FOR YOU AFTER WE RECEIVE PAYMENT
FOR ALL OTHER COUNTIRES shown in the check out list - standard delivery £9. If country not shown please call for quote
DELIVERY DATES
We will try our best to deliver in the time scale given, but we cannot be held responsible if your parcel does not arrive on time, as we are also in the hands of the courier and flights arriving from India. We will however give you a full refund if your order does not arrive on time, and keep you informed
PROOF OF DELIVERY
If you are requesting item to a another delivery address outside the UK THEN ONCE WE CAN PROVE THE ITEM WAS DELIVERED TO THE ADDRESS YOU SPECIFIED, THIS WILL BE PROOF OF DELIVERY EVEN THOUGH ANOTHER PERSON MAY HAVE SIGNED ON SOMEONE ELSE'S BEHALF |
Delivery Schedule We will normally send your order out to you on the next business day.
WE WILL ALWAYS QUOTE A TIME OF DELIVERY TO YOU, AND IF NOT ACCEPTABLE YOUR CARD PAYMENT WILL BE REFUNDED IMMEDIATELY
You must inform us within 24 hours of receiving the parcel if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received
PLEASE NOTE WE TAKE NO RESPONSIBILTY IF ORDERS ARE NOT DELIVERED IN THE TIME SCHEDULE QUOTED. IF WE CANNOT DELIVER IN THE TIME QUOTED WE WILL REFUND YOUR CARD IMMEDITELY
GOODS WHICH ARE NOT DELIVERED ON TIME TO OUR CUSTOMERS, IS USUALLY WHERE WE AT DIVA HAVE REJECTED THE GOODS FROM THE MANUFACTURERS, AS WE FEEL THEY ARE NOT TO THE STANDARD REQUIRED. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
Credit Card Security Credit cards are taken by pay pal. Or
You can order over the telephone PLEASE CALL 0208 5698899
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Guarantee We provide brand new ITEMS.
ALL ITEMS ARE CHECKED BEFORE SHIPPING OUT TO YOU |
Privacy Policy DIVA SAREES DOES not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy REFUNDS/RETURNS
IF YOU HAVE PAID BY DEBIT CARD OR CREDIT CARD,PAYMENT WILL BE REFUNDED ON THE SAME CARD.
IF THERE IS A PROBLEM WITH THE ORIGINAL CARD YOU USED, WE WILL REFUND TO ANOTHER DEBIT OR CREDIT CARD AS ORIGINALLY USED, WHICH IS IN YOUR NAME AND REGISTERED TO THE SAME ADDRESS,
REFUNDS FOR SAREES THAT ARE IN STOCK - NON SALE ITEMS
For a full refund you must inform us within 24-36 hours from receipt of parcel, and return the item within 7 working days.If you do not fulfill this requirement you will not be eligiible for a refund and a credit note will be issued providing we receive the saree within 10 working day, after this time sarees cannot be returned
REFUNDS ARE GIVEN WHERE YOU HAVE PAID FOR DELIVERY OTHERWISE IF YOU HAVE TAKEN FREE DELVIERY THEN EXCHANGE ONLY POLICY
rice of the goods will be refunded not the postage and 5% will be deducted from pirce paid for credit card/debit card charges
REFUNDS WILL BE MADE WITHIN 14- 28 DAYS
IF10 % discount GIVEN SAREES CAN BE EXCHANGED ONLY AND MUST BE RETURNED WITHIN 7 WORKING DAYS, AND YOU MUST INFORM US WITHIN 24 -36 HOURS OF RECEIVEING THE PARCEL, IF YOU ARE GOING TO RETRUN THE ITEM
DISCOUNT ABOVE 10% CANNOT BE EXCHANGED OR RETURNED
ITEMS MARKED WITH A DELVIERY DATE 7,14, 21 DAYS etc can be exchanged only for full amount for the goods paid or refund given, but 15% re-stocking charge will apply if you require a refund.
PRICE OF ITEM REFUNDED LESS RE STOCKING NOT POSTAGE OR ANY OTHER EXPENSE INCURRED.
CANCELLED ORDERS WILL INCUR A ADMIN CHARGE OF 10% OF THE AMOUNT OF THE GOODS ORDERED IF YOU REQUIRE A REFUND OR YOU CAN HAVE A CREDIT NOTE, AND NO DEDUCTIONS WILL BE MADE.
DELIVERY DATES ARE ANTICIAPTED ONLY WE TAKE NO RESPONSIBILITY IF GOODS DELAYED
EXCHANGE POLICY ON SUITS
EXCHANGE ONLY BUT MUST RECEIVE WITHIN 7 WORKING DAYS AND MUST NOT BE A SPECIAL ORDER
REFUND POLICY IF GOODS PURCHASED FROM OUR WAREHOUSE
NO REFUNDS OR EXCHANGES - WE ARE WHOLESALERS NOT RETAILERS- GOODS SHOULD BE INSPECTED ON SITE WE WILL ASK YOU TO DO SO
WHOLESALE PRICES
Sarees which have been sold to trade or business, which have been given wholesale rates cannot be exhanged or refunded
RETURNS ON BLOUSES MADE FOR YOU
SAREES CANNOT BE EXCHANGED OR MONEY REFUNDED IF YOU HAVE ASKED US TO MAKE A BLOUSE FOR YOU- AS THIS IS A SPECIAL ORDER
YOU CANNOT THE RETURN THE SAREE IF THE BLOUSE HAS BEEN MADE ESPECIALLY FOR YOU- ie your size. THE TAILOR WE USE IS NOT EMPLOYED BY DIVA SAREES, SO DIVA SAREES WILL NOT BE HELD RESPONSIBLE IF YOU DO NOT LIKE THE BLOUSE STITCHING, STYLE etc IF YOU DO NOT LIKE THE BLOUSE AND WANT ADJUSTMENTS YOU CAN SPEAK TO THE TAILOR DIRECT
You must return the saree the way you received -with all the packing, and must be unused, and unworn
Price of the goods will be refunded not the postage.
Returns will not be accepted ON SAREES AND SUITS after 10 WORKING DAYS in all circumstances
PLEASE NOTE JEWELLERY CANNOT BE RETURNED OWING TO HYGEINE REASONS unless the jewellery arrives faulty
TO RETURN A ITEM:
Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition, AND THE GOODS PACKED AND RETURNED AS WE SENT OUT TO YOU
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SAREES UK, WEDDING SAREES, PARTY SAREES, SARI FOR ALL OCCASION IN UK AND SALWAR KAMEEZ ONLINE UK- TELE 0208 5698899
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