TERMSDIVA DESIGNER SAREES LTD-OUT TERMS AND CONDITIONS
TELE 0208 5698899
FAX 0208 5699977
sales@divasarees.co.uk
111 UXBRIDGE RD
EALING
W5 5LB
COLOUR VARIATION
While every endeavor has been made to accurately reproduce colors, there may be variations in color of the actual product because of the nature of fabric dyes and differences in display output due to lighting and digital photography. A customer must place an order keeping in mind this variation in color as seen on a computer screen against the actual color of the outfit received.
-Beads and sequences missing or coming off -
we believe that customers who are ordering items with sequence and other beaded embroidery are aware of the fact that these shiny embelishments have a tendency to come off. Even with the best of handling and care this cannot be avoided altogether. Many a times during strict phycical checking at the customs during transit, more then usual sequences and beads come off. Many a times it may happen that you open a box and find some pieces falling down on the floor. Or you wear the dress and in a few hours you might loose some of them. Do not panic or over-react because if you look with a magnifying glass at any such dresses / sarees worn by others, you will most certainly find some pieces missing or almost at a state of falling down
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. .
PLEASE NOTE THAT ALL SAREES DO NOT COME WITH BLOUSES STITCHED- ONLY SAREES THAT STATE WITH READY MADE BLOUSE COME WITH STITCHED BLOUSE
HOWEVER WE DO OFFER A BLOUSE STITCHING SERVICE
Blouse fabric is for short seleeve only, and standard length if you require long sleeve then fabric will have to be added- please call us if you are not sure.- 0208 5698899
We accept card payments you can order over the telephone
YOU CAN PAY BY CHEQUE PLEASE CALL US 0208 5698899 Please do not order util you have checked the item is available on 0208 5698899
PAY PAL
IF YOU REQUEST TO PAY VIA PAY PAL WE WILL SEND LINK BUT WE WILL CHARGE ADMIN FEE OF £5
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. Prices will be confirmed and delivery dates discussed . This is to protect us in the case that a mistake has been made in pricing, where we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Please note we take no responsibilty if your order does not arrive on time due to problems with the manufacturing of the goods, all delivery dates quoted are EXPECTED DELIVERY DATES ONLY. #
SHIPPING TO A DIFFERENT ADDRESS
We can send goods out to a different address if you are paying by cheque or cash into our account- we cannot send items to another delviery address if you are paying by phone with your credit card or pay pal method
Shipping And Handling
We send items by Recorded Delivery or by Parcel force or if we are in the area we will deliver ourselves.
SAREES ARE SENT OUT Recorded Delivery and can take up to 1-5 working days £6.00 charge UP TO 750grams above this the charge is £8 per item unless isf on offer
£9NEXT DAY DELIVERY depending on time ordered.
FOR ALL OTHER COUNTIRES outside UK £15 charge standard 7 day delivery
DELIVERY DATES
We will try our best to deliver in the time scale given, but we cannot be held responsible if your parcel does not arrive on time, as we are also in the hands of the courier and flights arriving from India. We will however give you a full refund if your order does not arrive on time, and keep you informed
PLEASE NOTE WE TAKE NO RESPONSIBILTY IF ORDERS ARE NOT DELIVERED IN THE TIME SCHEDULE QUOTED. IF WE CANNOT DELIVER IN THE TIME QUOTED WE WILL REFUND YOUR CARD IMMEDITELY
DAMAGED GOODS RECEIVED
Item received in damaged condition / manufacturing defect or wrong item -
If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible.
You must inform us within 24 hours of receiving the parcel if the goods are damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received
REFUNDS
IF YOU HAVE PAID BY DEBIT CARD OR CREDIT CARD,PAYMENT WILL BE REFUNDED ON THE SAME CARD.
IF THERE IS A PROBLEM WITH THE ORIGINAL CARD YOU USED, WE WILL REFUND TO ANOTHER DEBIT OR CREDIT CARD AS ORIGINALLY USED, WHICH IS IN YOUR NAME AND REGISTERED TO THE SAME ADDRESS,
REFUNDS FOR SAREES THAT ARE IN STOCK
REFUNDS APPLICABLE WHERE YOU HAVE PAID FOR DELVIERY, OTHERWISE IF WE HAVE GIVEN YOU FREE DELIVERY THEN EXCHANGE ONLY POLICY APPLIES
For a full refund you must inform us within 24-36 hours from receipt of parcel, and return the item within 7 working days.If you do not fulfill this requirement you will not be eligiible for a refund and a credit note will be issued providing we receive the saree within 10 working day, after this time sarees cannot be returned
Price of the goods will be refunded not the postage
REFUNDS WILL BE MADE WITHIN 14- 28 DAYS
ITEMS MARKED WITH A DELVIERY DATE 7,14, 21 DAYS etc can be exchanged only for full amount for the goods paid or refund given, but 15% re-stocking charge will apply if you require a refund.
PRICE OF ITEM REFUNDED LESS RE STOCKING, NOT POSTAGE OR ANY OTHER EXPENSE INCURRED
SAREES ORDERED AND LATER CANCELLED
Once order has been made on ordered sarees, you can cancel but a 15% re stocking charge will apply. refunds given but 15% stocking charge
CANCELLED ORDERS WILL INCUR A ADMIN CHARGE OF 10% OF THE AMOUNT OF THE GOODS ORDERED IF YOU REQUIRE A REFUND OR YOU CAN HAVE A CREDIT NOTE, AND NO DEDUCTIONS WILL BE MADE.
DELIVERY DATES ARE ANTICIAPTED ONLY WE TAKE NO RESPONSIBILITY IF GOODS DELAYED
ALL SAREES MARKED 10%- 25% OFF UNDER ANY SPECIAL SALE OR PROMOTION, CAN BE EXCHANGED ONLY AND MUST BE RETURNED WITHIN 7 WORKING DAYS, AND YOU MUST INFORM US WITHIN 24 -36 HOURS OF RECEIVEING THE PARCEL, IF YOU ARE GOING TO RETRUN THE ITEM
WHERE MORE THAN 25% DISCOUNT GIVEN NO EXCHANGE OR REFUND
You must return the saree the way you received -with all the packing, and must be unused, and unworn
Price of the goods will be refunded not the postage.
EXCHANGE POLICY ON SUITS
EXCHANGE ONLY- IF SUITS STITCHED FOR YOU THEN CANNOT BE EXCHANGED
REFUND POLICY IF GOODS PURCHASED FROM OUR WAREHOUSE
NO REFUNDS OR EXCHANGES - WE ARE WHOLESALERS NOT RETAILERS- GOODS SHOULD BE INSPECTED ON SITE WE WILL ASK YOU TO DO SO
WHOLESALE PRICES
Sarees which have been sold to trade or business, which have been given wholesale rates cannot be exhanged or refunded
RETURNS ON BLOUSES MADE FOR YOU
SAREES CANNOT BE EXCHANGED OR MONEY REFUNDED IF YOU HAVE ASKED US TO MAKE A BLOUSE FOR YOU- AS THIS IS A SPECIAL ORDER
YOU CANNOT THE RETURN THE SAREE IF THE BLOUSE HAS BEEN MADE ESPECIALLY FOR YOU- ie your size. THE TAILOR WE USE IS NOT EMPLOYED BY DIVA SAREES, SO DIVA SAREES WILL NOT BE HELD RESPONSIBLE IF YOU DO NOT LIKE THE BLOUSE STITCHING, STYLE etc IF YOU DO NOT LIKE THE BLOUSE AND WANT ADJUSTMENTS YOU CAN SPEAK TO THE TAILOR DIRECT
Returns will not be accepted ON SAREES AND SUITS after 10 WORKING DAYS in all circumstances
You must return the saree the way you received -with all the packing, and must be unused, and unworn
Price of the goods will be refunded not the postage. PLEASE NOTE JEWELLERY CANNOT BE RETURNED OWING TO HYGEINE REASONS unless the jewellery arrives faulty
TO RETURN A ITEM:
Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition, AND THE GOODS PACKED AND RETURNED AS WE SENT OUT TO YOU
Privacy Policy
DIVA SAREES DOES not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy REFUNDS IF ITEMS BOUGHT ONLINE
Your rights to return goods are protected under the EU Distance Selling Directive.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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